I am an Applicant User

Will Oxcart approve or deny permits?

Will Oxcart process my permit?

Will Oxcart advise permit applicants on routing, weights, size, etc.?

Can Oxcart help apply for permits?

When will my permit be approved?

What actions can I take on a permit when a payment is due?

The municipality approved my permit but there is a payment due. What options do I have as an applicant?

I signed up with Oxcart so I could apply for a permit, but I have not received any emails to set up my user account. What should I do?

Where is my account verification email?

I'm trying to submit the application, but nothing happens when I click "submit". What should I do?

How do I send my application?

I paid for a permit, but I no longer need it. Can the fees be refunded?

Can I get my money back?

Which credit cards does Oxcart accept?

If my permit gets denied, will my credit card be charged?

Do I have to create an account to apply for a permit?

Do I need an account?

How do I revise a permit?

This article will assist applicants in making changes to approved permits in addition to finding revised permits.

What are route notifications and how do I use them?

Apply for route notifications when weight restrictions are in place.

I'm an applicant. How do I sign up to use Oxcart?

Start here if you need to create a new account.

How do I cancel a permit application?

What do I do if I no longer need the permit I applied for?

Is my credit card information safe with Oxcart?

How do I store a credit card to my account?

Expedite the payment process with saved credit cards.

How do I create a vehicle library?

Store vehicles in your Oxcart account for use on multiple applications.

Can I save a draft permit application?

Yes, Applicants can start an application and save as a draft.

Can I make changes to a permit after I submit my application?

My permit is still pending and I need to make a change.

Can I clone or copy a permit?

Quickly create a duplicate permit application using the Clone feature.

When do I pay for my Oversize/Overweight permit?

OSOW applications require payment pre-authorization, but your credit card is not charged until the application is approved.

Multiple people from our company need to apply for and/or view permits, should we all create individual accounts?

Can we add more people to our applicant account? What level of user permissions are available?

How do I clear my browser cache?

Applicants please use a clean cache when applying for permits!

I paid for my permit when I applied, why does it say "payment due"?

I already paid for my OSOW permit; why do I have to pay again?

How do I add a new user to my account?

Same company, multiple users applying for permits

Will Oxcart staff help apply for permits?

Can you recommend a permit service?

Can I get a receipt for my permits?

Where can I find my permit receipt? Can Oxcart send me receipts?

What are the Michigan laws governing truck size and weight?

Do I need a permit?

What are the Illinois laws governing truck size and weight?

Do I need a permit?

How do I update our account information?

Need to update your applicant profile?

How do I use the Message Center to contact Municipalities?

Applicants can contact municipalities directly using the Messages feature.

Can you recommend a permit service?

Need help applying for permits? Contact a permit service to assist you.

How do I submit a Route Notification?

Submit Route Notifications for your Seasonal Permits.

How do I apply for a permit?

Apply for your permits quickly and easily.

How do I use your system? How does the dashboard work?

Applicants can easily track permits from their dashboard.

What credit cards do you accept?

What credit card can I use to pay for permits?

How can I get a quote for the cost of a permit?

Applicants can follow this procedure when the price of an OS/OW, towing, or alarm permit is needed before submitting for approval.

What is the Oxcart refund policy?

Can I get my money back on an unused permit?

Where can I find old permits?

Applicants can access their complete permit history directly from their Oxcart account.

Can I download a statement of all my permit activity?

Applicants can generate reports detailing the complete permit history for any given date range.

How do I view my revision or route notification?

Help! I can't find my revised permit.

Can I write internal company notes on my permit?

How does the Internal Notes field work?

How do I use the document center?

What features can be accessed within the applicant document library?

How do I use the GIS map to generate a route?

How do I create a route when applying for a permit?

Is my credit card secure on Oxcart?

What financial security steps does Oxcart take?

How do I request an inspection for my right-of-way permit?

Request a worksite inspection from your Oxcart dashboard.

Can I share a permit with a user on another account?

How do I access a permit on another account?

What levels of user access are available?

Are there different user permissions I can choose for users on my applicant account?

I am a new user. How do I get started?

This article is an overview for new applicants.

Can I import a permit from ITAP?

How do I use the ITAP button? Where do I find ITAP permit information?

When do I pay for my ROW permit?

Right of Way

How can I add more documents to an application?

You can add an unlimited number of documents to your application.

How do I submit a Work Notification?

Submit Work Notifications for your Right of Way (ROW) permits.

How do I manage communication and notification preferences?

This article will assist applicant users manage their communication and notification preferences.

I got an email requesting more documents. How do I upload them?

The municipality wants additional documents.

How do I add an email address for communications and notifications?

This article will assist applicant users in adding an email address to receive account notifications.

How do I add a phone number for SMS text message notifications?

This article will assist applicant users to add a phone number to their communications and notifications.

When will my permit be approved?

I applied for my permit a while ago; why is it taking so long?

What Capabilities does a Non-Account Access User / Linked Account have?

How do I link other Oxcart users to my account? Can I share my dashboard? How do I access my linked accounts?

How do I submit a Tow Notification?

Easily notify municipalities when a vehicle has been repossessed with tow notifications.

How do I use the map on a Right-of-Way application?

Applicants can quickly add a work location to their ROW applications.

Can I add notes to my application?

Applicants have several options for including both shared and internal notes within an application.

My alarm permit is about to expire; what do I do?

How do I re-apply for an alarm permit?

How do I upload files to my permit application?

Applicants can either choose a document from their existing Document Library or upload a new file to attach to the permit application.