I am a Government User

What does the Archive option do?

Can I save a copy of a closed permit? How can I store a permit and all its documents long term?

A carrier submitted a permit, but it says the permit does not match. What does that mean?

Can I download a statement of all permit activity?

What government downloads and reports are available in Oxcart?.

We have multiple users on our account. Is there a way to adjust user permissions?

Can I prevent users from being able to approve/deny/revise permit applications? What levels of user access are available?

How do I deny a permit?

Municipal users can deny a permit with or without explanation.

I denied a permit. Can I go back and approve it?

Can I add internal notes to an application?

Use the Internal Notes field to track important application information.

After I click the "Approve + Issue Permit" button, a disclaimer pops up for me to acknowledge. Why is this?

After I approve a permit, can the applicant download it immediately?

How quickly can the applicant receive their permit?

Do I have to approve or deny permits using the link in the body of the notification email?

Can I review permits directly from my dashboard?

How do I have my permit provisions changed?

I need to update our municipal provisions

How do I change the order of permits on my dashboard?

Can I sort permits on my dashboard?

Is there a way for me to take a permit order or apply for a permit on an applicant's behalf?

As a municipal user, can I create an application from my Oxcart dashboard?

When and how do we receive payment from Oxcart?

Where can I find my statement?

What are the benefits of Oxcart Permit Systems?

How can Oxcart Permit Systems save us time and money?

How does Oxcart work?

How do applicants apply for our permits?

Our government requires route notifications. How do these work?

This article will help municipal users manage route notifications within Oxcart.

Can applicants revise their permits?

Yes. Municipalities can grant applicants the ability to amend their applications and/or approved permits but those changes are limited and will need municipal approval.

How do I refund permit fees?

Can I issue a refund to an applicant?

How do I link users from other jurisdictions?

Can I share my dashboard with other municipalities? How do I access dashboards I am linked to?

Multiple people from our agency need to view/approve permits, should we all create individual accounts?

No. Applications submitted to your agency will be consolidated within a single account. For that reason, you'll need to add users to your municipal account rather than create accounts for each person.

How do I clear my browser cache?

Municipal users should clear their browser cache before working in Oxcart.

Am I able to make revisions to an approved permit on behalf of an applicant?

Can I modify an approved permit?

Can multiple users get notified of permits needing approval?

Multiple users can be notified when a permit needs be approved by customizing notification preferences.

How do I change the permit fee on an application?

Municipal users can adjust application fields, including fees!

Is the applicant charged if their application is denied?

Do I need to refund a denied permit application?

How do I add a new user to my government account?

Municipalities may add and remove users as needed.

How can I pull names and email addresses of applicants who have applied for permits?

Easily access applicant contact information using the Reports function.

How do I use the Message Center to contact applicants?

Municipal users can communicate directly with applicants via the Message Center.

How do I update or change our account information?

Municipalities can update the account contact information as needed.

Can we exclude days when issuing permits?

Exclude weekends or holidays from your permits.

How can I view our permit application?

What does our application look like to applicants? What are the required fields on our applications?

How can we collect documents for pending applications?

Easily add, request, or manage documents from the applicant within the pending application.

Where can I find old permits in my account?

Search your municipal account to locate and review permits that have already expired or are no longer active.

How do I use the document center?

Uploading documents to your library allows you to store all relevant documents within Oxcart to easily access and attach to applications.

How can I manage documents in Oxcart?

Use the document center to manage documents

How do we request documents for approved permits?

Even after a permit is approved, additional documents may still be needed from the applicant. How can we ask for them?

How do I approve a permit?

What does the permit review screen look like?

Can I see a record of the actions taken on an application or permit?

What is the activity log? How do I access the permit history?

What are Application Field Options?

Do I have Application Field Options and if so, how can I manage them?

How can I schedule and manage inspections?

Inspections can be scheduled and managed for individual applications or permits or viewed collectively across your municipal account.

How do I use the Restrictions Manager?

Do I need to add restrictions? How do I make changes to my municipal roadways.

Can I add fields to my dashboard?

Oxcart allows municipalities to customize one column on their dashboard to display relevant permit information.

Can I label permits?

The label column on your municipal dashboard allows you to tag your permits, making it easier to filter, sort, and track them effectively.

What are the minimum password requirements?

Can we increase password security requirements?

Can we share information with applicants?

How can I add a notification or alert that will be visible to applicants?

How do I manage communication and notification preferences?

This article will assist municipal users manage their communication and notification preferences.

How do I add an email address for communications and notifications?

This article will help government users add an email address to their communications and notifications, whether the email address is associated with a user account or not.

We do not charge carriers who are contracted to work for our town. How do I make the fee zero dollars?

Easily change the permit fee to $0 before approving permit applications.

Can I receive text notifications for permits in addition to emails?

How do I add a phone number for SMS text message notifications?

What actions can I take on a permit when a payment is due?

As a municipal user, what options do I have with an approved permit that still needs payment?

How do I send payment reminders to applicants?

The permit has been approved but has not been paid. How can I request payment from the applicant?

How do I Suspend or Revoke an Approved Permit?

Municipal users can restrict applicants from accessing their permit.

How do I use Special Conditions?

Can I save permit rules to my account? How do I add them to a permit?