Logo

Welcome to Oxcart Permit's Knowledge Base

Get help straight from our team...

I'm having trouble getting the website to work and keep getting error messages. Any suggestions?

General Questions

I'm having trouble getting the website to work and keep getting error messages. Any suggestions?

What should I do if I am having trouble with the website?

Last updated on 22 Jan, 2026

If you are receiving error messages within Oxcart, please clear your cache and restart your browser, using a private browsing window to access Oxcart.  This will ensure you are getting the latest version of Oxcart every time you login. 

How do I clear my cache?       What is a private browsing window?

*****INTERNET EXPLORER IS NOT COMPATIBLE WITH OXCART*****

We highly encourage you to download either Google Chrome or Mozilla Firefox as your browser when using Oxcart. Both browsers are free and can be installed on Windows or Mac operating systems.  You can click on these links to download.

Google Chrome

Mozilla Firefox 

If you continue to have trouble, please save what you are working on and email support@oxcartpermits.com for help.

 

 

 

Did you find this article helpful?
Previous

What browser do you recommend using for Oxcart?

Next